If a document does not apply, how do I notify my customer?

If you have detected that your customer is requesting a document that does not apply to you, it is very easy to notify your customer via the platform.

1. Access the tab REQUIREMENTS 

2. Click on the option"Manage requirement" if the document that does not apply to you

3. Select the following box:

It is important to justify the reason why it does not apply to you the request document in the Comments section.

4. At the end, after ticking the box and writing your comments, don't forget to click the option "SAVE".

If you have any questions, please contact us at help@twind.io

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